Help Center

Almost always within seconds of payment confirmation — you'll get an email once it's delivered, and you can also check the status any time from your account.

Contact us as soon as possible with your order number. Once a top-up has actually reached a number, it can't be reversed or redirected — the sooner you reach out, the better the chance we can help before delivery completes.

It depends on the destination — we support real local operators (like Digicel and Natcom in Haiti, MTN and Airtel across Africa, Claro and Movistar in Latin America, and more) rather than a fixed list. Pick your country on the top-up page to see exactly who's available.

After purchase, we email you a QR code — scan it with your phone's camera or eSIM settings to install it in seconds. If your phone can't scan a QR code, you can also enter the activation code and SM-DP+ address by hand; both are in the same email and in your account.

Most phones from 2019 onward support eSIM, but region-locked or carrier-locked devices sometimes don't. Use the compatibility checker on our eSIM page before you buy, or dial *#06# on your phone — if an EID number appears, it supports eSIM.

Typically from the moment you first connect to a network after installing the eSIM, not from the moment you buy it — so you can install it in advance and only start using data once you land.

We email you a redemption code (and a PIN for some brands) as soon as it's ready — usually within seconds, occasionally a couple of minutes. Use it directly on the brand's own website or app to add the balance to your account there.

Digital gift cards are delivered instantly, so completed orders are generally final. If delivery genuinely fails or the code doesn't work, contact us within 48 hours with your order number and we'll re-deliver it or refund you.

It varies by brand and changes as our catalogue grows — check the gift cards page and pick a country to see what's currently available there.

Credit and debit cards, processed through our secure payment provider. You'll be redirected to a hosted payment page to complete your purchase — we never see or store your card details.

The most common reasons are insufficient funds, your bank blocking an international or online payment, or a mistyped card detail. Try again with the same or a different card, or contact your bank to authorize the transaction — no money is taken on a declined payment.

Your order confirmation email serves as your receipt, with the amount, date, and order reference. If you need a formal invoice for accounting purposes, contact us with your order number.